The condition basis is zero (please check update data)

What causes this issue?

The condition basis of the condition record in the statistics update
data is zero.
Since the scale basis is not zero, an error may have occurred in the
updating of the business volumes.
Possible reasons for the error:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

the volume, points score etc. is missing in the PO, so that the value
"zero" is updated.
the calculation schema is insufficiently maintained. For correct
updating of the money business volume, indicator '7' (transfer of value
to KOMP-BONBA) must be entered in the step in the field "Interim
totals" from which the end-of-period rebate is to be calculated. An
entry in the column "Step 'from' - 'to'" relates only to the
calculation of the provisions, not to the updating of the money
business volume.

System Response

How to fix this error?

Check the business volume data determined. If it is incorrect, check
the relevant documents.
Check any settlements already effected.
If necessary, contact your system administrator.
The condition record has the (internal) number &V3&.

Error message extract from SAP system. Copyright SAP SE.